Compliments and comments:
We welcome your comments and compliments as they help us to improve and ensure we best serve your needs. Hearing about what you think we did well and what you think we can improve will help us to deliver an effective service. You can let the Executive Principal know of any compliments or comments by:
- Submitting a comment or compliment via the website enquiry form.
- Phoning, emailing or posting details to the academy.
To contact staff at the academy, please ring reception - 01777 870001 or email the academy: firstname.lastname@example.org.
Individual staff have email accounts. This is usually their first initial and surname, e.g. email@example.com
Contacting us regarding a student:
With regard to a student, please contact your child's tutor. Each form is known by three letters, e.g. OSB. This means this is in Oak College and Mrs S Bingham is the tutor. ASA, Ash College, Miss S Aisthorpe. Alternatively contact their Head of College. To find out who is the Head of College, please click here
To contact the Senior Leadership Team:
Please click here This list gives you an idea of which person to contact.
You can also submit your views on us to Ofsted Parent View.
Concerns and complaints
We encourage you to make contact with any member of staff regarding a concern and your concern will be followed up by the member of staff you have made contact with. However, it may be easiest to get in touch with your child’s tutor, Head of College or subject teacher so that the problem can be discussed and addressed.
You can let the Executive Principal know about your concern via the same means as submitting a compliment or comment.
If you have a complaint, we will follow the procedure outlined in the complaints procedure,
please click here.